HOME CARE PACKAGES
Support in NSW and QLD
Unlock independence with Home Care Packages in NSW and QLD
Our tailored services empower seniors to maintain independence and quality of life within the comfort of their homes. Discover how our personalised care solutions cater to the unique needs of elderly individuals across New South Wales and Queensland, solidifying our reputation as one of the premier home care package providers.
Tailored Elderly Care Solutions in NSW and QLD
The Home Care Packages Program, designed for the elderly, is a government-subsidised initiative aimed at enhancing daily living and overall well-being for Australian Seniors. Benefit from personalised care tailored to your needs, allowing you to focus on cherished activities while aging gracefully.
Flexible funding options
Beneficiaries of our Home Care Packages receive flexible funding, enabling access to essential home care services and approved amenities. Explore our competitive pricing options, tailored to suit diverse needs and budgets.
Rates for Home Care Packages NSW
Rates for Home Care Packages QLD
Comprehensive Support
The Home Care Packages program, subsidised by the Commonwealth government, offers enduring support to older individuals desiring to age in place. Embrace a continuum of care tailored to your evolving needs, ensuring comfort and security within your own home environment.
Levels of Home Care Packages
Level 1 Home Care Package: Basic support for essential home care needs.
Level 2 Home Care Package: Low-level assistance tailored to individual requirements.
Level 3 Home Care Package: Intermediate support for evolving care needs.
Level 4 Home Care Package: Comprehensive assistance for high-level care requirements.
Streamlined Access to Supportive Services
Navigating the Home Care Packages Program is seamless with our expert guidance. Upon selection, your chosen Approved Home Care Package provider, such as ours, facilitates fund administration and offers comprehensive case management support.
Accessing Home Care Packages in NSW and QLD
To embark on your journey with Home Care Packages, undergo an Aged Care Assessment to determine the level of support suitable for your unique needs. Once assigned, your Home Care Package remains accessible for as long as necessary, with opportunities for reassessment as needs evolve.
Experience Enhanced Elderly Care
Discover unparalleled support and personalised care solutions tailored to your needs with our leading Home Care Package providers in NSW. Take the first step towards enhanced independence and well-being as you navigate the golden years with confidence and trust in Bannister In Home Care.
How it works
Home Care Package funds aren’t paid to you directly. Home Care Package funds are administered by an Approved Home Care Package provider, like Bannister, on your behalf. Receive 'case management' support and advice while accessing essential services.
See the inclusions and exclusions of the HCP.
See the current government contributions to home care packages
Accessing a Home Care Package
Complete an Aged Care Assessment to determine the appropriate level of home care. Follow a step-by-step process for assignment and access to the Home Care Package. Read more about eligibility.
HOW TO APPLY FOR A HOME CARE PACKAGE
Once assigned a Home Care Package, maintain it for as long as needed. Reassessment for higher level packages is available as needs change. Inform your case manager or support team of any increased in-home assistance requirements.
Switching Providers
If you wish to change your current home care provider to Bannister In Home Care, follow the provided process for a seamless transition.
See the process of changing home care provider to Bannister.
YOUR JOURNEY WITH BANNISTER IN HOME CARE
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Starting your journey with Bannister In Home Care is simple and convenient. Here are three ways to reach out:
Call us: 1300 368 991
Email us: contact@bihc.com.au
Fill out our Contact Form
Once we receive your information, a Care Coordinator will contact you to discuss your needs and arrange a complimentary in-home care assessment. There is no obligation to sign up.
In-Home Care Assessment
On the day of your assessment, your Care Coordinator will visit your home to collaborate with you, your family, or advocates to create a tailored care plan. During this visit, we will discuss:
Your Preferences: Understanding who you are, your likes and dislikes.
Needs and Goals: Identifying your specific requirements and objectives for in-home care.
Activities and Interests: Exploring your favorite community activities, hobbies, family history, and cultural background to provide personalised care.
Medical Conditions: Noting any health issues that require attention.
Family Support: Evaluating how your family can be involved in your care.
Professional Healthcare: Coordinating with your healthcare providers, such as visiting nurses, physical therapists, dieticians, occupational therapists, or other professionals.
Developing Your Care Plan
After the assessment, our team will create a comprehensive, personalised care plan tailored to your goals and needs. You will have the opportunity to review this plan and discuss it with your loved ones to decide if Bannister In Home Care is the right fit for you.
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Once your agreement is signed, we promptly begin scheduling your requested care services.
To ensure we provide the most suitable caregiver, we request a lead time of 2 weeks under normal circumstances. This careful matching process helps us prioritise consistency in staffing, fostering positive outcomes through strong working relationships.
If you have questions about eligible expenses, your coordinator will approve them. Reimbursements and purchases are processed within 5 business days of approval.
At the beginning of each month, you will receive a Home Care Package statement detailing the previous month’s activities. For the most current package fund balance, feel free to call our office at any time.
Your coordinator will schedule reviews at appropriate milestones or whenever there are changes in your circumstances to ensure your care plan remains aligned with your needs.
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Whether you already have clear objectives for your Home Care Package or need assistance in defining and maximising your goals, we're here to help.
Your Care Coordinator will work with you to set and achieve your goals, conducting regular reviews to ensure that our strategies are effective. We'll also discuss any new goals you wish to pursue.
Since goals are unique to each individual, we will provide guidance on utilising Government funding and collaboratively develop a budget to optimise your Home Care Package funds. This approach helps you reach your goals more efficiently.
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Our clients often praise the quick and easy access to their Care Coordinators, reflecting our commitment to responsive and collaborative service.
At Bannister In Home Care, we prioritise a supportive and cooperative approach. Our Care Coordinators are empowered to make decisions but do so in a flexible manner. They discuss appropriate strategies with you, confirm the suitability of your plans, and recommend alternatives if needed.
We foster a spirit of flexibility and responsiveness across all departments. As a dedicated customer service organisation and trusted home care provider, your preferences and needs are always our top priority.
Frequently asked Questions
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My Aged Care is the government gateway for all aged care services and they should
be your first point of contact when you’re looking for aged care support.
They provide the following services:
Assessments to understand the level of care you need and which funded services you can access.
Help finding local services that fit your level of need.
You can get in contact with My Aged Care in two ways:
Give them a call on 1800 200 422
Use their website myagedcare.gov.au
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The Aged Care Assessment (ACA) evaluates people’s eligibility for Home Care Packages. It is performed by professional health and community care clinicians who visit you at home to evaluate your needs. The result of the assessment will determine which level of Home Care Package you are eligible for.
What does the assessment include?
During the assessment visit, the clinician (usually a nurse, social worker or other health care professional) will ask questions about how well you are managing in your day-to-day life. This will include specifics such as what you can still do for yourself and what you want assistance with. It can be helpful to put some thought into your answers prior to the visit to give the most accurate answers that truly reflect your situation.
How to arrange an Assessment
If you think you might benefit from some assistance, it’s a good idea to have an assessment.
The easiest way to arrange an in house evaluation is to call My Aged Care directly. Over the phone they will be able to tell you what type of assessment you need and book in a date for you.
What happens next?
After your assessment, an Aged Care Assessment Team member will make a formal decision about your care needs,
your eligibility to receive a home care package and the level of home care package that meets your requirements. You are under no obligation to accept the resulting package.
If you are found to be eligible and want to commence a care package the process will go as follows:
Receive an approval letter from My Aged Care: This sets out the level of home care package you are approved to receive and your priority for care.
Take a place in the national queue: Your place will be determined by your priority for care and the time you have waited for a package.
When a home care package becomes available: You will receive a letter from My Aged Care to let you know you have been assigned a package.
Find an Approved Care Provider to manage your home care package.
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If you have taken the ACA assessment and received a letter from My Aged Care assigning you a Home Care Package – it’s time to look for an Approved Care Provider.
An approved provider has satisfied the Department of Health’s legal and social requirements to administer packages on behalf of consumers. So not only will they give you the best service, they are the only organisations able to host a Home Care Package.
You should inform your chosen approved provider of:
What level of home care package has been assigned to you.
A unique referral code to give to your chosen approved provider.
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As of 28 February 2017, existing Home Care Package holders are free to negotiate the services they receive with any Approved Provider. This means that if you are not happy with the current services of your approved provider, you can swap to one that better suits your needs.
Change your home care provider to Bannister in Home Care
How do I go about swapping providers?
The process of switching providers is managed by My Aged Care. You will have to undertake the following steps:
When you have found a new Approved provider you will need to contact My Aged Care to
re-activate your referral code.Once activated give the referral code to your new provider.
When that referral code is accepted by your new provider, your current provider will be notified through My AgedCare that you are looking to change providers.
You will also need to give official notice to your current provider and formally agree an end date,
You then have 56 days from the agreed end date to enter into a Home Care Agreement with your new Approved Provider.
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As a general guideline, individuals may be eligible for a Home Care Package if they:
Are an older person who needs coordinated services to help them stay at home.
Have been assessed by the Aged Care Assessment Team (ACAT) or the Aged Care Assessment Service (ACAS) as eligible for a Home Care Package.
Are an Australian citizen, permanent resident, or have been approved for a specific visa.
Are living in NSW or intend to live in NSW.
To access a Home Care Package, individuals typically need to:
Contact My Aged Care:
Call My Aged Care on 1800 200 422 to request an assessment.
Assessment:
An ACAT or ACAS will assess the individual's care needs to determine eligibility and the appropriate level of support.
Home Care Package Allocation:
If eligible, the individual will be allocated a Home Care Package and placed on a national priority queue until a package becomes available.
Check the myagedcare website for the most up to date information as it can change often.
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Your Aged Care package comes with some great benefits that support you to live at home safer and happier. There are some limitations however.
For our clients who have
aged care packages in NSW and QLD See HCP inclusions and exclusions